You may review these
quick solutions before
requesting further help:
I can't open
the iTVmediaPlayer file.
should I do?
First of all, if you downloaded iTVmediaPlayer and
are using Windows® XP or an older system,
you must first unzip the downloaded file. You'll
need to use an unzipping software such as
If you're using a newer system, you can skip this
order for the application to load,
you may need the latest .Net
framework from Microsoft® (www.microsoft.com/downloads) -- iTVmediaPlayer
requires .Net Framework 2.0 (at least) or later
version. Some older systems--such as XP or
older--work better with .Net 2.0 or 3.0 (not so well
with 3.5 or 4.0.) If that does not correct the
problem, then it is very possible that your
operating system may be experiencing
software-related malfunctions. In that case, you may
(or any other provider) for technical support with
is a third-party technical support provider.
I can't find the
download on my computer (not sure if it has already
If using a Windows System, all downloads go to your
"Downloads" folder, under the same directory as your
"My Documents" folder, by default. You can also
change where you receive your downloaded files
through your browser's settings (if you prefer to
get all of your downloads to your Desktop, instead).
After purchasing your iTVmediaPlayer, you get three
chances to download it: 1) You were
supposed to have landed at a “Thank you” page; where
a download link would have been present. 2) After
payment, an email was also sent to you with a
download link (check your spam or junk folder, if
necessary). 3) If you downloaded to the wrong
machine, you can generate yourself a re-download; by
opening an already-running iTVmediaPlayer and
clicking on the "Devices" option, on top. Then, open
that email from the machine you would like to
install to. If you missed all three chances, all future downloads will require
an additional purchase.
I am having issues verifying my account
It is very possible
that your verification email may be in stuck in your
“Spam” or “Junk” email folder. Please check there.
If so, please add our email address to your
safe/authorized sender list, by editing your
spam/junk filter settings.
Do I have
to buy anything else
in order to access the TV channels?
No. Absolutely not. All that
you need is our software and an internet connection. All
additional gadgets (to connect to TV and/or external
sound system) are completely optional.
is completely legal, according to FCC regulations.
Are there any additional, hidden fees or
No. However, there are a few (completely optional)
paid and on-demand services available through
iTVmediaPlayer: such as Netflix, Hulu, HBO, etc.
Most of the channels and on-demand movies, however,
are already included, at no additional charge --
including latest movie releases.
only available in North America?
No. Our software contains
TV channels from over 120 different countries.
What type of live
sports can I view?
You can watch
baseball, football, soccer, basketball and many other
TV channels are included with iTVmediaPlayer?
To view a channel list, please
here (opens new window)
When will I receive my
You will get the software instantly, in the form of
a download. You will be able to start
enjoying your iTVmediaPlayer within seconds.
Is iTVmediaPlayer compatible with my system?
compatible with Windows PC, Android devices (including
smart phones and tablets) and can even connect to your
I be able to use iTVmediaPlayer on my regular TV?
Yes. Simply click on the "Tools" option and choose
the "Connect to TV" feature. Follow the easy steps.
Essentially, you will simply need to connect the device
running iTVmediaPlayer to your TV -- either your
smartphone, tablet or computer. You have several
connecting options: HDMI, VGA or S-Video cables, and
In how many
computers or TV can I use iTVmediaPlayer?
You can use
iTVmediaPlayer in as many computers as you want,
from one single account. However, to prevent illegal
sharing, there is a limit of 25 locations, per day, from
which you can use iTVmediaPlayer (tracking done by IP
addresses). Once this limit is reached, your account may
be temporarily inaccessible for 24 hours. This still
allows a family of five to use iTVmediaPlayer from five
different places, each, during the day.
I purchased more than one download (for several
devices.) How can I redeem them?
you already bought several downloads, simply refer to
the email message you received when you placed the
order; open it from each computer, and use the download
I would like to
stay in touch with iTVmediaPlayer news and updates.
I would like to
unsubscribe from all iTVmediaPlayer news and updates.
Help me understand iTVmediaPlayer
most TV systems, iTVmediaPlayer is an entire platform that provides
access to many different TV sources. That includes TV networks and
The concept behind iTVmediaPlayer is that you
literally have an entire universe of media content – from all over – at your
fingertips. Due to its well-executed organizational structure, you may not
realize that your iTVmediaPlayer is actually packed with over 200,000 channels,
HD movies and shows – all securely filtered. That includes live and on-demand
shows, movies, Web-based TV, free music and radio, among other freebies and
tools – all in one single place. You can argue that it is possible to watch live
and on-demand streaming, from many online sources, while using your Web browser.
However, unlike just Web-browsing for content, iTVmediaPlayer is designed to be
a secure haven of live and on-demand TV content. Our database contains only the
top, premium (and secure) live and on-demand TV providers that meet our
very-high standards. By getting iTVmediaPlayer, you have -- in theory -- hired
us to fetch and filter high-end TV content indefinitely for you. Please take
into account that browsing the Web for premium TV content can be an extremely
time-consuming endeavor that can come with its fair share of malware, junkware
and viruses. And in some cases, you may even be legally liable for such
activities if the TV source/s you are using are illegal. Unlike just
Internet-browsing for content (which is not always a great experience), our
service is the perfect place to get premium TV content; while remaining within
the law and secured, all at the same time. In short words, we do all the leg
work for you and spoon-feed you only the best of the best. With iTVmediaPlayer's
universal and user-friendly interface (which always looks the same on every
device), you will never have to jump through fire hoops ever again to watch
premium TV programming. Instead, you simply fire-up the iTVmediaPlayer app, sit
back and enjoy. So, what we offer is simplicity, quality, reliability,
flexibility, mobility and peace of mind.