You may review these quick solutions before requesting further help:
I can't open
the iTVmediaPlayer file.
should I do?
I can't find the download on my computer (not sure if it has already downloaded)
If using a Windows System, all downloads go to your
"Downloads" folder, under the same directory as your
"My Documents" folder, by default. You can also
change where you receive your downloaded files
through your browser's settings (if you prefer to
get all of your downloads to your Desktop, instead).
After purchasing your iTVmediaPlayer, you get three
chances to download it: 1) If you followed
directions accordingly (and clicked on the “return
to BitMar Networks” button after payment -- if you
were not automatically redirected), you were
supposed to have landed at a “Thank you” page; where
a download link would have been present. 2) After
payment, an email was also sent to you with a
download link (check your spam or junk folder, if
necessary). 3) If you downloaded to the wrong
machine, you can generate yourself a re-download; by
opening an already-running iTVmediaPlayer and
clicking on the "Devices" option, on top. Then, open
that email from the machine you would like to
install to. If you missed all three chances, all future downloads will require
an additional purchase.
Do I have to pay separately to use iTVmediaPlayer in more than one device?
You do have the option to use iTVmediaPlayer on more than one device; by becoming a Cloud member, for $24.99/year. This would allow you to operate iTVmediaPlayer on all external devices. This optional Cloud account allows you to use your iTVmediaPlayer on pretty much any streaming capable device (computers, tablets, smart phones, smart TVs, gaming consoles, etc.) To start your Cloud account, and be able to use iTVmediaPlayer on external/mobile devices, simply visit http://iTVmediaPlayer.com/cloud and join.
What is the difference between iTVmediaPlayer and iTVmediaPlayer Cloud?
iiTVmediaPlayer is usually referred to as the computer software (which can connect to your TV) and iTVmediaPlayer Cloud is a service to be able to use the software beyond your computer and TV. With the Cloud account, you can use iTVmediaPlayer on pretty much any streaming-capable device. If you plan on using iTVmediaPlayer on your computer (and maybe connecting it to your TV), we strongly suggest you get the PC/Mac software instead of the Cloud account. The Cloud account requires a yearly fee. The software simply requires a one-time payment purchase. For more info on Cloud, please feel free to visit: http://iTVmediaPlayer.com/cloud
I can't log in to my iTVmediaPlayer Cloud account
Please click here for assistance.
I am having issues verifying my account
It is very possible that your verification email may be in stuck in your “Spam” or “Junk” email folder. Please check there. If so, please add our email address to your safe/authorized sender list, by editing your spam/junk filter settings.
Do I have
to buy anything else
in order to access the TV channels?
Are there any
additional, hidden fees or recurring payments?
TV channels are included with iTVmediaPlayer?
only available in North America?
What type of live
sports can I view?
When will I receive my
Is iTVmediaPlayer compatible with both PCs and Macs?
Yes. iTVmediaPlayer is compatible with both PCs and Macs.
I be able to use iTVmediaPlayer on my regular TV?
In how many
computers or TV can I use iTVmediaPlayer?
I purchased more than one download (for several devices.) How can I redeem them?
If you already bought several downloads, simply refer to the email message you received when you placed the order; open it from each computer, and use the download URL therein.
How can I cancel my
iTVmediaPlayer Cloud account?
I would like to stay in touch with iTVmediaPlayer news and updates.
Please visit: http://itvmediaplayer.com/subscribe
I would like to unsubscribe from all iTVmediaPlayer news and updates.
Please visit: http://itvmediaplayer.com/unsubscribe
Help me understand iTVmediaPlayer
What if I have any other questions?
Our Support Center is open 24 hrs, 7-days-a-week.
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All rights reserved. Terms | Legal Disclaimer
Networks, the company behind iTVmediaPlayer, is a well-rated firm by
the Better Business Bureau (U.S.A.)
iTVmediaPlayer is not, in any way, officially affiliated with any third-party.