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You may review these quick solutions before requesting further help:
I can't open
the iTVmediaPlayer file.
should I do?
I need a re-download (I can't find the downloaded file)
If using a Windows System, all downloads go to your "Downloads" folder, under the same directory as your "My Documents" folder, by default. You can also change where you receive your downloaded files through your browser's settings (if you prefer to get all of your downloads to your Desktop, instead). There are several ways to download your iTVmediaPlayer, after purchase: 1) After payment, you were supposed to have been automatically redirected to a “Thank you” page, where a download link would have been present. (In some situations, the user has to click the "Return to BitMar Networks" option; if not automatically redirected.) 2) After payment, an email was also sent to you with a download link (check your spam or junk folder, if necessary.) The download link is only good for 24 hours. If your download link expires, request another one, by clicking on the link at the bottom of the email. 3) If you downloaded to the wrong machine, you can generate yourself a re-download; by opening an already-running iTVmediaPlayer and clicking on the "Devices" option, on top. Then, open that email from the machine you would like to install to.
I am having issues verifying my account
It is very possible that your verification email may be in stuck in your “Spam” or “Junk” email folder. Please check there. If so, please add our email address to your safe/authorized sender list, by editing your spam/junk filter settings.
I can't log in to my account
This happens when the Cookie security settings, on your Internet browser (Internet Explorer, Google Chrome, Safari, etc.), are set too high. To fix this, simply go to your browser settings and lower your settings to allow all Cookies. Internet Explorer: Settings, Internet Options, "Privacy" tab, lower lever to "Accept All Cookies". Google Chrome: Settings, Show advanced settings, Privacy, Content settings button, check "Allow local data to be set".
Do I have
to buy anything else
in order to access the TV channels?
Are there any additional, hidden fees or
only available in North America?
What type of live
sports can I view?
TV channels are included with iTVmediaPlayer?
When will I receive my
Is iTVmediaPlayer compatible with my system?
iTVmediaPlayer is compatible with Windows PC, Android, Linux and Apple devices (including smart phones and tablets) and can even connect to your home TV.
I be able to use iTVmediaPlayer on my regular TV?
In how many
computers or TV can I use iTVmediaPlayer?
I purchased more than one download (for several devices.) How can I redeem them?
If you already bought several downloads, simply refer to the email message you received when you placed the order; open it from each computer, and use the download URL therein.
I would like to stay in touch with iTVmediaPlayer news and updates.
Please visit: http://itvmediaplayer.com/subscribe
I would like to unsubscribe from all iTVmediaPlayer news and updates.
Please visit: http://itvmediaplayer.com/unsubscribe
Help me understand iTVmediaPlayer
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iTVmediaPlayer is not, in any way, officially affiliated with any third-party.